Contact SerpVip, a real inbox with a real person on the other end.
Something on SerpVip not working? Got a question about one of the tools? Or you just feel like saying something? Send it over. It's a real inbox that gets checked regularly, and the reply comes from an actual person. There's no bot, and nobody's going to send you an auto-reply telling you to wait five to seven business days.
We Read Every Message
Every message is read by a person. Bug reports are looked at as soon as we can get to them.
A Real Person Responds
There's no support bot and no ticket queue. Salah, who built every tool on the site, reads and answers these himself.
100 Percent Free
All tools, always, with one direct email inbox. Put the topic in the subject line and it gets sorted fast.
You know how most contact pages go. You fill out the form, hit submit, and then nothing. No confirmation, no idea if anyone even opened it. Feels a bit like yelling into a void. This one's different, so here's what actually happens once your message lands.
Contact SerpVip
There's one official inbox for everything. Start the subject line with a tag like Support, Bug, Partnership or Question so it gets sorted quickly.
Official Inbox
info@serpvip.comTool problems, partnerships, press, feedback, privacy requests. Everything goes to the same place.
Messages are read by the person who builds and maintains SerpVip. We reply as soon as we can, and we don't use automated replies.
SerpVip tools change over time. We may add, update, or remove any tool, and we don't guarantee that a tool will always be available.
SerpVip is free to use. If we ever link to a paid service that we don't run, that service has its own terms, privacy policy and refund rules.
Send a Message
Fill out the form and it goes straight to our inbox. The more detail you include upfront, the faster we can act on a bug report.
How It Works
What Happens After You Hit Send
A lot of contact pages are basically dead ends. You type everything out, hit submit, and then silence, nothing tells you whether a real person ever read it. That isn't how this one is supposed to feel. Here's what genuinely happens after a message lands.
SerpVip is run day-to-day by Salah, who built every single tool on the free SEO tools page from scratch, you can read more on the About page. Nobody's outsourcing the support, and there's no ticket bot quietly deciding whether your question is worth answering. You write in and a real person reads it.
Plenty of "free tool" sites run on pure volume: thousands of visitors a day, a few canned auto-replies, and a support inbox nobody opens after week one. We went the other way on purpose. Fewer tools, yeah, but each one gets looked after closely enough that when something breaks, the person fixing it already knows how that piece was built. Nothing gets handed off, so nothing gets lost.
You send a message
The form above works fine, or you can email info@serpvip.com directly. Either way gets to the same place.
It gets read
Bug reports are usually the first thing we look at, since they often block someone from finishing real work.
A real reply, not a template
If we need more detail to actually help, we'll ask specifically, not with a generic "please provide more information" that tells you nothing.
We close the loop
Bug? We fix it and tell you when it's live. Feature idea? You'll hear back on whether and roughly when it ships. We don't just go quiet after the first reply.
Getting a Faster, More Useful Reply
Before You Write In
Context genuinely speeds things up. Someone writing in with just the tool doesn't work means we have to write back asking which tool, what device, what was expected instead, and that back and forth alone can stretch a same-day fix into two days. A little detail upfront skips that step entirely.
For Bug Reports
Name the specific tool (the name shown on the Free Tools page), whichever one it was. Walk us through it: what you clicked, what showed up after, and what you were actually expecting to happen. One screenshot does more work than a whole paragraph of explanation. Just paste one in if you've got it.
For Feature Requests
Tell us the workflow, not just the feature you're picturing. There's a real difference. "I wish the results could be exported to CSV" tells us more than "add export options" because it shows the actual problem underneath the request, and that's what we're solving for.
For Partnerships and Guest Content
Short pitch wins here. Two lines on what you're proposing and why it makes sense for a site about SEO tools and keyword research gets read well before a five-paragraph proposal that nobody has opened yet. Keep it brief and specific.
Urgent issue? If something is fully broken and you need it looked at today, put "URGENT" in the subject. That helps it stand out from everything else, though we can't promise a same-day answer.
Our Honest Take on Support Speed
A lot of "free tool" sites treat support like an afterthought. You didn't pay for anything, so what's the obligation, right? We don't see it that way. SerpVip exists to make SEO research accessible to bloggers who can't justify a $99-a-month subscription elsewhere. If the tools break and nobody responds when you write in, we've failed at the one job we actually have.
Part of why we stay lean instead of hiring a support team to read off a script: the person answering you already built the tools. Salah knows exactly how the keyword tool pulls its data, so a weird-results question doesn't need three rounds of escalation to even get understood properly.
Probably not forever, but right now the person reading your message is the same person who can open the code and fix it. That counts for something.
For a site this size, a slower reply that's right beats a fast one that's canned.
What We Can't Always Promise: replies take longer during heavy development stretches, the kind of period where something major is being rebuilt from scratch. Promising instant replies and then vanishing for three days helps nobody, so that promise just isn't made here. If something is blocking you, put URGENT in the subject line and it gets read as soon as we can.
What This Means for You Right Now: Got something broken and need an answer today? Send the message. Then try the basics while you wait: refresh, switch browsers, clear your cache. A surprising number of "tool won't load" reports turn out to be a stale cache, and you might solve it before we even see the email. Write in anyway so we know it happened.
SerpVip is a small site built by one person who wants the tools to work for you. When you write in about something broken, or an idea you've had, it actually goes somewhere. A contact page shouldn't be a black hole. So yeah, send the message.
The short version
- There's one inbox, info@serpvip.com. Put the topic in the subject line and it gets sorted.
- A real person reads every message and writes back. There's no bot or ticket system in the way.
- We usually reply within a few days, and bug reports are read first when we can.
- Give us specifics and we can help faster, especially with tool problems.
- Short and specific pitches get opened. Long ones tend to sit unread.
Frequently Asked Questions
How long does SerpVip take to reply to a message?
We usually reply within a few days. Every message is read by a person, and bug reports and urgent issues are read as soon as we can.
Do I need an account to contact SerpVip support?
No account needed at all. Email us directly or use the form on this page. That's all it takes to get a reply.
What should I include in a bug report?
Name the specific tool, describe what you clicked, what happened after, and what you expected instead. A screenshot honestly does more work than a long written description, paste one in if you've got it.
Can I suggest a new SEO tool or feature?
Yes, and we actually read those. Tell us the workflow problem you're trying to solve rather than just naming a feature. That gives us something real to think about and work toward.
Is SerpVip open to guest posts or backlink partnerships?
We look at partnership pitches. Keep it short, two lines on what you're proposing and why it fits a site about SEO tools gets read way faster than a five-paragraph proposal that nobody has even opened yet.
Does SerpVip offer paid SEO consulting or one-on-one support?
Not right now. SerpVip is focused on free tools and guides for everyone. One-on-one paid consulting isn't something we offer at the moment.
I emailed and haven't heard back, what should I do?
Check your spam folder first, replies from info@serpvip.com can occasionally land there. If you haven't heard back after a week, just email again.
Looking for something else? Try the SerpVip FAQ, browse the SEO Q&A Hub, or read the Terms and Conditions, Privacy Policy, and Disclaimer.
Still not sure who to email?
Email info@serpvip.com above, or use the form. Every message is read by a real person.
Email SerpVip