If something on SerpVip isn't working right, you've got a question about one of the tools, or you just want to say something — send it over. This is a real inbox that gets checked regularly, and a real person writes back. Not a bot, not a ticket queue, not an auto-reply that asks you to wait five to seven business days. Just email in and we'll sort it out.
Contact SerpVip
There are three inboxes depending on what you're writing about. Use whichever one fits best — they all get read, so if you're not sure, just pick one and go.
Partnerships, press, or anything that doesn't fit neatly somewhere else.
Quick questions, general feedback, or just something on your mind.
Send a Message
Fill out the form and we'll get back to you within 24–48 hours. The more detail you include upfront, the faster we can actually help — especially for bug reports.
| 24–48h Average Reply Time | 100% Free Tools, Always | 3 Direct Email Inboxes |
How It Works
What Happens After You Hit Send
Most contact pages feel like a void. You put in your information, click submit, and then there's absolutely nothing — no confirmation, no idea whether a human ever actually saw it. We wanted ours to feel different. So here's what actually happens once your message comes in.
SerpVip is run day-to-day by Salah, who built every single tool on the free SEO tools page from scratch — you can read more on the About page. There's no outsourced support team, no ticket bot quietly deciding whether your question is worth answering. You write in, a real person reads it. That's the whole system.
A lot of "free tool" sites run on pure volume — thousands of visitors a day, a few canned auto-replies, and a support inbox nobody opens after week one. We went the other way on that deliberately. Fewer tools, yeah, but each one is looked after closely enough that when something breaks, the person fixing it already knows exactly how that piece was built. No handoff needed, no context lost.
You send a message
The form above works fine, or you can email any of the three inboxes directly. Either way gets to the same place.
It gets triaged
Bug reports jump the queue first — those are usually blocking someone from finishing actual work, so they go right to the top.
A real reply, not a template
If we need more detail to actually help, we'll ask specifically — not with a generic "please provide more information" that tells you nothing.
We close the loop
Bug? We fix it and tell you when it's live. Feature idea? You'll hear back on whether and roughly when it ships. We don't just go quiet after the first reply.
Getting a Faster, More Useful Reply
Before You Write In
Context helps. A lot, actually. "The tool doesn't work" forces us to ask back: which tool, what device, what did you expect to happen. That one round-trip can turn a same-day fix into a two-day one. Nobody wants that — so here's what cuts the back-and-forth down.
For Bug Reports
Name the specific tool — Meta Generator, Keyword Research, Article Writer Pro, whichever one it was. Like just walk us through it — what you clicked, what showed up after, and what you were actually expecting to happen. One screenshot does more work than a whole paragraph of explanation, for real. Just paste one in if you've got it.
For Feature Requests
Tell us the workflow, not just the feature you're picturing. There's a real difference. "I wish the Backlink Analyzer exported to CSV" tells us more than "add export options" because it shows the actual problem underneath the request — and that's what we're actually solving for.
For Partnerships and Guest Content
Short pitch wins here. Two lines on what you're proposing and why it makes sense for a site about SEO tools and keyword research — that gets read way before some five-paragraph proposal that nobody's opened yet. Keep it brief and specific.
Urgent issue? Something fully broken and you need eyes on it today? Just put "URGENT" in the subject — that way it doesn't sit in the pile with everything else.
Our Honest Take on Support Speed
A lot of "free tool" sites treat support like an afterthought. You didn't pay for anything, so what's the obligation, right? We don't see it that way. SerpVip exists to make SEO research accessible to bloggers who can't justify a $99-a-month subscription elsewhere. If the tools break and nobody responds when you write in — we've failed at the one job we actually have.
Part of why we stay lean instead of hiring a support team to read off a script: the person answering you already built the tools. Salah knows exactly how the Keyword Research tool pulls its data, so a weird-results question doesn't need three rounds of escalation to even get understood properly.
Yeah probably not forever, but like right now — the person reading your message is literally the same person who can open the code and fix it. That's not nothing.
We've thought about hiring help more than once. Every time the math comes back the same — a new support hire would need weeks just to learn what each tool does under the hood, and by then half the questions would already be getting answered wrong. For a site this size, slower-but-correct beats fast-but-canned.
What We Can't Always Promise
Replies take longer during heavy development stretches — the kind of period where something major is being rebuilt from scratch. We'd honestly rather just tell you that upfront than say "instant replies" and then disappear for three days. If it's urgent, say so in the subject — that's all it takes.
What This Means for You Right Now
Something's broken and you need an answer today? Send the message. Then try the basics while you wait: refresh, switch browsers, clear your cache. A surprising number of "tool won't load" reports turn out to be a stale cache — you might solve it before we even see the email. Write in anyway so we know it happened, though.
SerpVip is a small site built by one person who genuinely wants the tools to work for you. Writing in when something breaks, or when you've got an idea, actually goes somewhere. That's the whole point of having a contact page that isn't just a black hole. So yeah — send the message.
Key Takeaways
- Three email inboxes — info, support, and contact — depending on what you need.
- A real person reads and responds to every message. No bots, no ticket queues.
- Average reply time is 24–48 hours. Bug reports jump the queue.
- The more specific your message, the faster we can actually help — especially for tool issues.
- Short and specific pitches get opened. Long ones kind of just sit there, you know.
Frequently Asked Questions
How long does SerpVip take to reply to a message?
Most replies go out within 24 to 48 hours. During heavier development stretches it can take a bit longer, but every message gets read and answered. Bug reports and urgent issues get prioritized.
Do I need an account to contact SerpVip support?
No account needed at all. Email us directly or use the form on this page. That's all it takes to get a reply.
What should I include in a bug report?
Name the specific tool, describe what you clicked, what happened after, and what you expected instead. A screenshot honestly does more work than a long written description — paste one in if you've got it.
Can I suggest a new SEO tool or feature?
Yes, and we actually read those. Tell us the workflow problem you are trying to solve rather than just naming a feature. That gives us something real to think about and work toward.
Is SerpVip open to guest posts or backlink partnerships?
We look at partnership pitches. Keep it short — two lines on what you are proposing and why it fits a site about SEO tools gets read way faster than a five-paragraph proposal that nobody has even opened yet.
Does SerpVip offer paid SEO consulting or one-on-one support?
Not right now. SerpVip is focused on free tools and guides for everyone. One-on-one paid consulting is not something we offer at the moment.
I emailed and haven't heard back — what should I do?
Check your spam folder first — replies from info@serpvip.com or support@serpvip.com can occasionally land there. If it's been more than 48 hours and nothing turned up, just email again. It happens.